{"xsrfToken":"ff6bb84152c3554181db357571430f726737bbef_lout","branding":{"id":"6","key":"cshd","name":"CourseStorm Technical Support","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f165169e-ecab-489f-8066-77205202c983/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjN2NjYmNmMi1jZWU0LTQ4OGMtYjkwMC00MGE5MmY3YTgwMGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYxNjUxNjllLWVjYWItNDg5Zi04MDY2LTc3MjA1MjAyYzk4MyI6WyJyZWFkIl19LCJleHAiOjE3Mzg3MzkwNzIsIm5iZiI6MTczODczODQ3Mn0.M08n_NBURDmnXKHnhVm9bgdRIOuPK5BPSW38KUvbEkI&client=c7ccbcf2-cee4-488c-b900-40a92f7a800e&mode=fit","logoId":"f165169e-ecab-489f-8066-77205202c983","isLogoAvailable":true,"helpCenterTitle":"Welcome to the CourseStorm Help Center! What are you looking for?","sharedPortalName":"CourseStorm Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the CourseStorm Help Center! What are you looking for?","sharedPortalName":"CourseStorm Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1169b3","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/197f2b06-a02b-430d-b02b-13ba67eaecdf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjN2NjYmNmMi1jZWU0LTQ4OGMtYjkwMC00MGE5MmY3YTgwMGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE5N2YyYjA2LWEwMmItNDMwZC1iMDJiLTEzYmE2N2VhZWNkZiI6WyJyZWFkIl19LCJleHAiOjE3Mzg3MzkwNzIsIm5iZiI6MTczODczODQ3Mn0.5DdStVrvY0eJ2Dc0GvRhn9UyfWcEF3lrTMRgD3DIsgI&client=c7ccbcf2-cee4-488c-b900-40a92f7a800e&height=300&mode=fit","bannerMediaApiFileId":"197f2b06-a02b-430d-b02b-13ba67eaecdf","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"cshd","projectId":10005,"serviceDeskId":6,"name":"CourseStorm Technical Support","description":"<p>Browse our catalog of Help Articles and request help from the Support Team.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"10033","name":"Support Request","descriptionHtml":"<p>Please complete the fields below.</p>","callToAction":"Support Request","introHtml":"<p>Is something not working properly on your site? Use this form to report the problem to CourseStorm Support.</p>","icon":10533,"iconUrl":"https://coursestorm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10533","groups":[7],"key":""},{"id":"10086","name":"Draft Support Request","descriptionHtml":"","callToAction":"Draft Support Request","introHtml":"<p>2025 Support Request</p>","icon":10311,"iconUrl":"https://coursestorm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[],"key":""},{"id":"10050","name":"Error Report","descriptionHtml":"","callToAction":"Error Report","introHtml":"","icon":10308,"iconUrl":"https://coursestorm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[],"key":""},{"id":"10071","name":"Stripe Notification","descriptionHtml":"","callToAction":"Stripe Notification","introHtml":"","icon":10306,"iconUrl":"https://coursestorm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[10033]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"25cfd3fb-7249-3494-abc3-4e131b680219","appLinkName":"System Confluence","appLinkUrl":"https://coursestorm.atlassian.net/wiki","spaceKey":"CSHD","spaceName":"CourseStorm Support Help Desk","spaceUrl":"https://coursestorm.atlassian.net/wiki/spaces/CSHD","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":6,"kbLinkDomainURLs":["https://coursestorm.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjN2NjYmNmMi1jZWU0LTQ4OGMtYjkwMC00MGE5MmY3YTgwMGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3Mzk2NzIsIm5iZiI6MTczODczODQ3Mn0.Q9zv8cDxtezY69pXy0nrRZ92hlcgWLjFRoqOTIn6Ylo","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"c7ccbcf2-cee4-488c-b900-40a92f7a800e","tokenDurationInMins":20}},"reqCreate":{"id":10033,"projectId":10005,"form":{"name":"Support Request","descriptionHtml":"<p>Please complete the fields below.</p>","callToAction":"Support Request","intro":"<p>Is something not working properly on your site? Use this form to report the problem to CourseStorm Support.</p>","instructions":"<p>Please complete the fields below.</p>","icon":10533,"iconUrl":"https://coursestorm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10533","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10197","fieldConfigId":"10323","label":"Organization Name","description":"Please enter the full name of your organization or business.","descriptionHtml":"<p>Please enter the full name of your organization or business.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10069","fieldConfigId":"10172","label":"Your Full Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10198","fieldConfigId":"10324","label":"Your CourseStorm Site Address","description":"To prevent processing delays, please be sure the web address for your CourseStorm site is typed correctly here.","descriptionHtml":"<p>To prevent processing delays, please be sure the web address for your CourseStorm site is typed correctly here.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"Type a few key words about your question or topic.","descriptionHtml":"<p>Type a few key words about your question or topic.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Request Description","description":"Describe the issue/question in detail, including the approximate day/time the issue occurred, the type of device and browser you used, the action you are attempting, the full names of students/classes if relevant, etc.","descriptionHtml":"<p>Describe the issue/question in detail, including the approximate day/time the issue occurred, the type of device and browser you used, the action you are attempting, the full names of students/classes if relevant, etc.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10074","fieldConfigId":"10178","label":"Is this issue preventing registrations or payments on your site?","description":"Please let us know if the issue is preventing registrations or payments on your site.","descriptionHtml":"<p>Please let us know if the issue is preventing registrations or payments on your site.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10162","label":"No","selected":false,"children":[]},{"value":"10163","label":"Yes","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments","description":"Attach any screenshots or other relevant files here.","descriptionHtml":"<p>Attach any screenshots or other relevant files here.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10000","label":"Not Prioritized","selected":false,"children":[]},{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":true,"children":[]},{"value":"3","label":"Medium","selected":false,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10200","fieldConfigId":"10326","label":"Related Slack Thread (URL)","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10152","fieldConfigId":"10271","label":"Satisfaction Comment","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10092","fieldConfigId":"10205","label":"Ballot Box","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10167","label":"Entry Needed","selected":false,"children":[]},{"value":"10168","label":"Entry Completed","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/10033","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/10033","calendarParams":{"firstDay":0,"date":"2025-02-05T01:54:33-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"25cfd3fb-7249-3494-abc3-4e131b680219","appLinkName":"System Confluence","appLinkUrl":"https://coursestorm.atlassian.net/wiki","spaceKey":"CSHD","spaceName":"CourseStorm Support Help Desk","spaceUrl":"https://coursestorm.atlassian.net/wiki/spaces/CSHD","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":6,"kbLinkDomainURLs":["https://coursestorm.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjN2NjYmNmMi1jZWU0LTQ4OGMtYjkwMC00MGE5MmY3YTgwMGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3Mzk2NzMsIm5iZiI6MTczODczODQ3M30.cdxsMDW_RT67NkilsTUH_Qt6Qiouxugza8Au8A95e7s","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"c7ccbcf2-cee4-488c-b900-40a92f7a800e","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}