Jira Service Management

{"xsrfToken":"900e6f3e-69de-40b0-8de2-d4b1f055b555_91f046ebd76cd90e7b8e1ca652cf577b8843c4e9_lout","branding":{"id":"6","key":"cshd","name":"CourseStorm Support","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f165169e-ecab-489f-8066-77205202c983/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjN2NjYmNmMi1jZWU0LTQ4OGMtYjkwMC00MGE5MmY3YTgwMGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYxNjUxNjllLWVjYWItNDg5Zi04MDY2LTc3MjA1MjAyYzk4MyI6WyJyZWFkIl19LCJleHAiOjE2MzIyOTk2MjIsIm5iZiI6MTYzMjI5ODk2Mn0.Bt3n96p2azs8T8FB9HKRpFijqpVTumvsFdb-ktdp598&client=c7ccbcf2-cee4-488c-b900-40a92f7a800e&mode=fit","logoId":"f165169e-ecab-489f-8066-77205202c983","isLogoAvailable":true,"helpCenterTitle":"Welcome to the CourseStorm Help Center! What are you looking for?","sharedPortalName":"CourseStorm Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the CourseStorm Help Center! What are you looking for?","sharedPortalName":"CourseStorm Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1169b3","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/197f2b06-a02b-430d-b02b-13ba67eaecdf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjN2NjYmNmMi1jZWU0LTQ4OGMtYjkwMC00MGE5MmY3YTgwMGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE5N2YyYjA2LWEwMmItNDMwZC1iMDJiLTEzYmE2N2VhZWNkZiI6WyJyZWFkIl19LCJleHAiOjE2MzIyOTk2MjIsIm5iZiI6MTYzMjI5ODk2Mn0.Wyx8fwBQhz7Y8ROVRxkjNDM_sZP8fkMgrzK-lYu47tg&client=c7ccbcf2-cee4-488c-b900-40a92f7a800e&height=300&mode=fit","bannerMediaApiFileId":"197f2b06-a02b-430d-b02b-13ba67eaecdf","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"6","key":"cshd","projectId":10005,"serviceDeskId":6,"name":"CourseStorm Support","description":"Browse our catalog of Help Articles and request help from the Support Team.","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":true,"reqTypes":[{"id":"10045","name":"CC Dispute","descriptionHtml":"","callToAction":"CC Dispute","introHtml":"","icon":10524,"iconUrl":"https://coursestorm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10524","groups":[],"key":""},{"id":"10050","name":"Error Report","descriptionHtml":"","callToAction":"Error Report","introHtml":"","icon":10308,"iconUrl":"https://coursestorm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10308","groups":[],"key":""},{"id":"10049","name":"Master Workflow Ticket - Do Not Edit","descriptionHtml":"","callToAction":"Master Workflow Ticket - Do Not Edit","introHtml":"DO NOT USE ME","icon":10304,"iconUrl":"https://coursestorm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10304","groups":[],"key":""},{"id":"10044","name":"Phone Call","descriptionHtml":"","callToAction":"Phone Call","introHtml":"","icon":10530,"iconUrl":"https://coursestorm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10530","groups":[],"key":""},{"id":"10033","name":"Support Request","descriptionHtml":"Please complete the fields below so we can assist you as quickly as possible.","callToAction":"Support Request","introHtml":"Is something not working properly on your site? Use this form to report the problem to CourseStorm Support.","icon":10533,"iconUrl":"https://coursestorm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10533","groups":[7],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[10033]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"25cfd3fb-7249-3494-abc3-4e131b680219","appLinkName":"System Confluence","appLinkUrl":"https://coursestorm.atlassian.net/wiki","spaceKey":"CSHD","spaceName":"CourseStorm Support Help Desk","spaceUrl":"https://coursestorm.atlassian.net/wiki/spaces/CSHD","isServer":false,"isUnlicensedEditEnabled":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":6},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true},"reqCreate":{"id":10033,"projectId":10005,"form":{"name":"Support Request","descriptionHtml":"Please complete the fields below so we can assist you as quickly as possible.","callToAction":"Support Request","intro":"Is something not working properly on your site? Use this form to report the problem to CourseStorm Support.","instructions":"Please complete the fields below so we can assist you as quickly as possible.","icon":10533,"iconUrl":"https://coursestorm.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10533","key":""},"fields":[{"fieldType":"select","fieldId":"customfield_10092","fieldConfigId":"10205","label":"Ballot Box","description":"","descriptionHtml":"","required":false,"displayed":false,"values":[{"value":"10167","label":"Entry Needed","selected":false,"children":[]},{"value":"10168","label":"Entry Completed","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","fieldId":"customfield_10069","fieldConfigId":"10172","label":"Your Full Name","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10068","fieldConfigId":"10171","label":"Your CourseStorm Site subdomain or URL (URL Example: https://my-subdomain.coursestorm.com)","description":"For the fastest response time, please be sure your CourseStorm URL or subdomain is correctly typed. Incorrect subdomains, or typing other info in this field, can cause processing delays.","descriptionHtml":"For the fastest response time, please be sure your CourseStorm URL or subdomain is correctly typed. Incorrect subdomains, or typing other info in this field, can cause processing delays.","required":true,"displayed":true},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Type a few key words about your question or topic.","descriptionHtml":"Type a few key words about your question or topic.","required":true,"displayed":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"Describe the issue/question in detail, including the approximate day/time the issue occurred, the type of device and browser you used, the action you are attempting, the full names of students/classes if relevant, etc.","descriptionHtml":"Describe the issue/question in detail, including the approximate day/time the issue occurred, the type of device and browser you used, the action you are attempting, the full names of students/classes if relevant, etc.","required":true,"displayed":true},{"fieldType":"select","fieldId":"customfield_10074","fieldConfigId":"10178","label":"Is this issue preventing registrations on your site?","description":"","descriptionHtml":"","required":true,"displayed":true,"values":[{"value":"10162","label":"No","selected":true,"children":[]},{"value":"10163","label":"Yes","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments","description":"Screenshots are optional but very helpful! Attach any screenshots or other relevant files here.","descriptionHtml":"Screenshots are optional but very helpful! Attach any screenshots or other relevant files here.","required":false,"displayed":true},{"fieldType":"select","fieldId":"customfield_10070","fieldConfigId":"10173","label":"Please follow up with me via...","description":"Tell us how you prefer to be contacted.","descriptionHtml":"Tell us how you prefer to be contacted.","required":true,"displayed":true,"values":[{"value":"10157","label":"Email","selected":true,"children":[]},{"value":"10158","label":"Telephone (Enter callback number below)","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","fieldId":"customfield_10071","fieldConfigId":"10174","label":"Callback Number (Required if contact preference is via phone)","description":"Please provide your phone number if you prefer follow-up via telephone.","descriptionHtml":"Please provide your phone number if you prefer follow-up via telephone.","required":false,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/10033","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/10033","calendarParams":{"firstDay":0,"date":"2021-09-22T04:23:42-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"25cfd3fb-7249-3494-abc3-4e131b680219","appLinkName":"System Confluence","appLinkUrl":"https://coursestorm.atlassian.net/wiki","spaceKey":"CSHD","spaceName":"CourseStorm Support Help Desk","spaceUrl":"https://coursestorm.atlassian.net/wiki/spaces/CSHD","isServer":false,"isUnlicensedEditEnabled":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":6},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjN2NjYmNmMi1jZWU0LTQ4OGMtYjkwMC00MGE5MmY3YTgwMGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MzIzMDAyMjIsIm5iZiI6MTYzMjI5ODk2Mn0.PGqBZWbEcJgs24bjMhd232-a3B_sybWEfk5410tcHA4","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"c7ccbcf2-cee4-488c-b900-40a92f7a800e","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}