When refunding a registration, you will be given the opportunity to make it a partial refund and select the amount to
...
return to the customer's card. You can also issue multiple partial refunds over time up to the amount of funds in escrow.
Payment Plans
If the registration you are working with uses a payment plan and all funds paid to date are being held in escrow, we will automatically handle refunds for you. In the event that some payments have been paid out from escrow to your program, we will automatically release all remaining funds to you so that you can issue your own refund.
...
If you choose to issue a partial refund on a payment plan registration, you will have the option to refund up to the total amount of funds that have been paid to date. If canceling the registration, all future payments will be
...
canceled automatically, however, refunds outside the context of a cancellation will not cancel these payments
...
Service Fees
There are no fees to issue refunds through CourseStorm. In fact, if you choose to issue a partial refund for a registration, we will refund service fees as well, depending on the service fee.
Transaction Fees
Percentage-based transaction fees are refunded proportionally to the amount being refunded. For example, let's take a $100 registration with a 7% transaction fee (or $7 of the total). If you choose to refund $50 of this registration, we will refund back $3.50 of the fees.
Flat Fees
...
.