Disputes FAQ

A dispute (also known as a chargeback) occurs when a credit cardholder questions your payment with their bank. The bank creates a formal dispute which immediately reverses the payment. The payment amount, along with a separate $15.00 dispute fee levied by the card network, is deducted from your payout account.

There is a dispute resolution process through which you can respond and submit evidence to make your case that the payment was valid. Once the dispute is created, you have a limited amount of time (usually 6-7 days) to respond with evidence. If you do not submit evidence by the time the deadline passes, the cardholder wins the dispute and keeps the funds.

Some of the most frequently asked questions may be answered here:

• Why did this happen?

• What do I do next / How do I get my money back?

• What should I do if the cardholder won’t withdraw the dispute?

• How do I prove that the charge was valid?

• How do I submit evidence? / What is Strong Evidence?

• How soon should I expect a resolution?

• What happens when I Win / Lose the dispute?