Currently, our recommendation is to postpone classes, transfer registrations to future dates, or credit for future courses and only cancel as a last resort.

There are many reasons for this, but chiefly, it retains your program’s cash flow as much as possible during a time you really need it. A loss of revenue is likely unavoidable at this time, the preservation of already existing revenue should be of the highest priority. 

Ways to Offer a Credit

Provide a credit for a future class using Promo Codes - Offer a promo code (credit) for the amount of the canceled class for a different course. This means you can cancel the registration but don't need to refund the transaction amount and pay the associated service fees.

Communicate With Your Students

While there’s a great deal of uncertainty for everyone, regular communication helps your learning community stay connected to your program. Communication can provide you with additional time to make decisions that will best benefit your program and learners.

You can email students who enrolled in individual classes or all students in your registration system using CourseStorm, and this may be an effective way to reach out to discuss your plans and intentions going forward.