A dispute (also known as a chargeback) occurs when a credit cardholder questions your payment with their bank. The bank creates a formal dispute which immediately reverses the payment. The payment amount, along with a separate $15.00 dispute fee levied by the card network, is deducted from your payout account.
There is a dispute resolution process through which you can respond and submit evidence to make your case that the payment was valid. Once the dispute is created, you have a limited amount of time (usually 6-7 days) to respond with evidence. If you do not submit evidence by the time the deadline passes, the cardholder wins the dispute and keeps the funds.
Why did this happen?
What do I do next / How do I get my money back?
What should I do if the cardholder won’t withdraw the dispute?
How do I prove that the charge was valid?
How do I submit evidence? / What is Strong Evidence?
How soon should I expect a resolution?
What happens if I Win / Lose the dispute?